Latest Version
These Terms of Service ("Terms") govern your access to and use of Nalura's AI-powered personal health coaching platform, including our website at https://nalura.ai/ (the "Site"), mobile applications, and related services (collectively, the "Service"). The Service is provided by Tech With Nikola Ltd, doing business as Nalura ("we," "us," or "our").
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you don't accept these Terms, please don't use the Service.
We may update these Terms from time to time. When we make changes, we'll update the date at the top of this page and notify you through the Service, email, or other reasonable means. Your continued use of the Service after changes take effect means you accept the updated Terms.
If you're using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
THESE TERMS INCLUDE AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ CAREFULLY.
The arbitration agreement requires that disputes be resolved through individual arbitration rather than jury trials or class actions, with limited exceptions.
We take your privacy seriously. Please review our Privacy Policy at nalura.ai/privacy to understand how we collect, use, and protect your personal data. By using the Service, you consent to our data practices as described in the Privacy Policy.
You must be at least 13 years old to use the Service. Users aged 13-17 may only use the Service with parental or guardian consent.
Some features require registration. When you create an account, you agree to provide accurate, current, and complete information. Keep your account information updated. Your account details are governed by our Privacy Policy.
You're responsible for maintaining the confidentiality of your password and account. You're fully responsible for all activities that occur under your account. Notify us immediately of any unauthorized access or security breaches. We're not liable for losses resulting from unauthorized account use.
You may connect your Nalura account with third-party services like Apple Health. To do so, you must grant necessary permissions for us to access data from those services.
We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice. We're not liable for any modifications, suspensions, or discontinuations.
You may use the Service for personal, non-commercial purposes only. You agree not to:
Any software provided as part of the Service contains proprietary information protected by intellectual property laws. We grant you a limited, non-transferable license to use the software solely in connection with the Service. You may not copy, modify, reverse engineer, or attempt to discover source code.
You're solely responsible for all data, information, and content you provide through the Service ("Your Content"). By providing Your Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, store, display, and modify Your Content to operate and improve the Service.
We may derive statistical and usage data from your Service use. We can use this data for any purpose in accordance with applicable law and our Privacy Policy.
Some features require paid subscriptions. You agree to pay the fees specified in your chosen plan. Keep your payment information current. For recurring subscriptions, you authorize us to charge your payment method automatically until you cancel.
We use Stripe for payment processing. Stripe's terms and privacy policy apply to all transactions. By using our payment features, you agree to Stripe's terms. We don't process or store your full payment card information.
All payments are final and non-refundable unless we decide otherwise. Cancel your subscription anytime by emailing help@nalura.ai.
We may change our prices with at least 30 days' notice. Your continued use after a price change means you accept the new pricing.
Our mobile app allows you to access the Service on mobile devices. Standard carrier charges and data rates apply. Some features may not work with all carriers or devices. We grant you a limited, non-exclusive license to install and use the mobile app on your devices for personal use.
The Service, including its design, content, and functionality, is protected by intellectual property laws. We and our licensors own all rights to the Service. These Terms don't transfer any ownership rights to you.
The Nalura name and logos are our trademarks. You may not use them without our prior written permission.
Any feedback, suggestions, or ideas you provide about the Service are non-confidential, and we may use them without obligation to you.
The Service may include links to or integrations with third-party services. We don't control these services and aren't responsible for their content, accuracy, or privacy practices. Your use of third-party services is subject to their own terms and policies. We don't endorse third-party services merely by including them in our Service.
The Service uses third-party generative artificial intelligence models and tools, including as part of its chatbot and to assist in providing personalized feedback and guidance. These outputs are generated without direct human review or oversight and may occasionally be incomplete, inaccurate, or misleading. You are solely responsible for verifying the relevance and accuracy of any advice or suggestions provided by the Service before relying on them.
Although the Service is designed to support personal health development and provide personal health coaching, you agree and acknowledge that Nalura is not a healthcare provider. By accessing or using the Service, you acknowledge and agree that the Service does not constitute the practice of medicine, including diagnosing, treating, operating, or prescribing for any human disease, ailment, disorder, pain, injury, deformity, or other physical or mental condition.
No doctor-patient relationship or therapist-patient relationship is created in connection with your use of the Service. The Service is not a substitute for the advice of a medical professional. Information provided via the Service must not be relied upon when making medical decisions. Only a healthcare provider or your physician can provide medical advice or therapy. The Service and all information available thereon are not intended to replace your relationship with your physician or healthcare provider.
YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTY THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING DAMAGES FOR LOSS OF GOODWILL, USE, OR DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE SERVICE; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (E) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID NALURA IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE.
IF YOU ARE A USER FROM NEW JERSEY, THE FOREGOING SECTIONS TITLED "INDEMNIFICATION", "DISCLAIMER OF WARRANTIES" AND "LIMITATION OF LIABILITY" ARE INTENDED TO BE ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY. IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PORTION WILL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS.
To the extent permitted under applicable law, you agree to defend, indemnify, and hold harmless Nalura, its affiliates, and its and their respective officers, employees, directors, service providers, licensors, and agents from any and all losses, damages, expenses (including reasonable attorneys' fees), rights, claims, actions of any kind, and injury (including death) arising out of or relating to your use of the Service, any User Content, your connection to the Service, your violation of these Terms of Service, or your violation of any rights of another. We will provide notice to you of any such claim, suit, or proceeding. We reserve the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section, and you agree to cooperate with any reasonable requests assisting our defense of such matter. You may not settle or compromise any claim against us without our written consent.
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.
You agree that any and all disputes or claims that have arisen or may arise between you and Nalura, whether arising out of or relating to these Terms of Service (including any alleged breach thereof), the Service, any advertising, or any aspect of the relationship or transactions between us, will be resolved exclusively through final and binding arbitration, rather than a court, except that you may assert individual claims in small claims court if your claims qualify. Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, which can, if the law allows, seek relief against us on your behalf. You agree that, by entering into these Terms of Service, you and Nalura are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.
YOU AND NALURA AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND NALURA AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION.
We're always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly by emailing us at help@nalura.ai. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send a written Notice of Dispute by certified mail. If we and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or we may commence an arbitration proceeding.
Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association's ("AAA") rules and procedures, including the AAA's Consumer Arbitration Rules (collectively, the "AAA Rules"), as modified by this Arbitration Agreement. For information on the AAA, please visit adr.org. The arbitrator must follow the provisions of these Terms of Service as a court would. All issues are for the arbitrator to decide, including issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement. The arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under these Terms of Service and applicable law.
Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules. To the extent any fees are not specifically allocated under the AAA Rules, we and you shall split them equally; provided that if you are able to demonstrate to the arbitrator that you are economically unable to pay your portion of such fees or if the arbitrator otherwise determines that you should not be required to pay your portion, we will pay your portion of such fees.
All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
Notwithstanding any provision in these Terms of Service to the contrary, we agree that if we make any future change to this Arbitration Agreement while you are a user of the Service, you may reject any such change by sending us written notice within thirty (30) calendar days. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service).
You agree that Nalura, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service, for any reason, including for lack of use or if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities. We may also in our sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice.
You agree that any termination of your access to the Service under any provision of these Terms of Service may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that we will not be liable to you or any third party for any termination of your access to the Service.
These Terms of Service (together with the terms incorporated by reference herein) constitute the entire agreement between you and Nalura governing your access and use of the Service, and supersede any prior agreements between you and Nalura with respect to the Service. You also may be subject to additional terms and conditions that may apply when you use Third-Party Services, third-party content or third-party software.
These Terms of Service will be governed by the laws of the State of California without regard to its conflict of law provisions. With respect to any disputes or claims not subject to arbitration, as set forth above, you and Nalura submit to the personal and exclusive jurisdiction of the state and federal courts located within San Francisco, California.
The failure of Nalura to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of these Terms of Service and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms of Service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
You may not assign these Terms of Service without our prior written consent, but we may assign or transfer these Terms of Service, in whole or in part, without restriction. The section titles in these Terms of Service are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail. The Service may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Service.
We will not be in default hereunder by reason of any failure or delay in the performance of our obligations where such failure or delay is due to civil disturbances, riot, epidemic, hostilities, war, terrorist attack, embargo, natural disaster, acts of God, flood, fire, sabotage, fluctuations or unavailability of electrical power, network access or equipment, or any other circumstances or causes beyond our reasonable control.
The Service is made available to the U.S. government with "RESTRICTED RIGHTS." Use, duplication, or disclosure by the U.S. government is subject to the restrictions contained in 48 CFR 52.227-19 and 48 CFR 252.227-7013 et seq. or its successor. Access or use of the Service by the U.S. government constitutes acknowledgement of our proprietary rights in the Service.
Questions? Concerns? Suggestions? Please contact Tech With Nikola Ltd at: help@nalura.ai
Legal Entity: Tech With Nikola Ltd
Operating As: Nalura